Displaying a calendar does not guarantee real availability. If staff also book by phone or WhatsApp, every reservation needs to reach a coordinated source.
What may be happening
List every booking channel and who can move appointments. Look for missing durations, insufficient buffers, and bookings without confirmation status.
What to change first
- Define duration and buffers by service type. Include travel for on-site visits where needed.
- Synchronize availability and record changes from every channel. Review time zone and business hours.
- Distinguish appointment requests from confirmed bookings. Tell customers if availability must be reviewed first.
An example to adapt
Example: an office assessment should not reserve only meeting time when the team must travel. The calendar should account for that buffer before offering another visit.
How to check progress
Count scheduling conflicts, reschedules, and correctly confirmed appointments. Test changes and cancellations, not just initial bookings.
Questions about this problem
Is a calendar link enough?
Not if other channels are unsynchronized or availability rules are undefined. Organize the process first.
Your review checklist
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How we can help
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