A desktop test does not cover every customer connection. Record the exact URL, network, browser, and error before redesigning. An access difference calls for checking the route and domain, not blaming the phone.
Actions to try
- Test the same link on another network and device without changing everything simultaneously.
- Check www variants and links from old ads or messages.
- Give results to the technical owner for DNS, redirect, and delivery review.
An example for your team
Example: the homepage opens but the bio uses a retired subdomain. Fix the link and redirect rather than the form design.
How to check the improvement
Retest actual customer entry links and document the change and connection used.
Your review checklist
Check what you have reviewed. This list is kept only while this page stays open.
How we can help
At Community Noguer, we connect pages, content, and follow-up around what your team needs.
View the related service Use the self-assessment