If customers reach the building but miss the door, inspect the last part of the journey. A parking entrance or shared building access may need an explanation beyond the business name.
Actions to try
- Check the published address and arrival point on a phone without driving while testing.
- Add an original entrance photo and a brief direction on the contact page.
- Use the official profile correction process for incorrect information and check the public result.
An example for your team
Example: “The entrance is on the side street, next to pedestrian access. Please check in at reception.” Use only actual access details.
How to check the improvement
Count calls from people who arrived but cannot find the premises. If they continue, have staff walk through the directions.
Your review checklist
Check what you have reviewed. This list is kept only while this page stays open.
How we can help
At Community Noguer, we connect pages, content, and follow-up around what your team needs.
View the related service Use the self-assessment